Terms of Service

Effective date: 1 July 2026

Last updated: 1 July 2026

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Please read these Terms carefully. They govern your use of the Valeniar Originals website, mobile applications, subscriptions, audio content and related services.

1. About these Terms

These Terms of Service (the “Terms”) form a legally binding agreement between you and Optivex OÜ, trading as Valeniar Originals, concerning your access to and use of the Valeniar Originals website at valeniaroriginals.com, the Valeniar Originals mobile applications for iOS and Android, subscriptions, audio content, features, communications and related services. These are collectively called the “Services.”

By creating an account, purchasing a subscription, accessing paid content or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.

Certain features may be subject to additional terms shown at the time of purchase or use. If additional terms conflict with these Terms, the additional terms apply only to the relevant feature or transaction.

2. Service provider and contact details

Optivex OÜ, trading as Valeniar Originals

Registry code: 17308541

Tiskrevälja tn 59-12

13516 Tallinn

Estonia

Email: support@valeniaroriginals.com

Optivex OÜ is registered in the Estonian Commercial Register.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the Services.

We may suspend or terminate an account if we reasonably believe the user is under 18, has provided false age information or is otherwise not eligible to use the Services.

4. Accounts and authentication

Some features require an account. You agree to provide accurate, current and complete information and to keep your account information updated.

Optivex OÜ does not collect, store or process user passwords. Password-based authentication, where available, is handled by third-party authentication service providers. You may also be able to sign in using services such as Google Sign-In or Sign in with Apple.

You are responsible for maintaining control of the email account, device and third-party sign-in credentials used to access your account. Notify us promptly if you suspect unauthorised access.

Accounts are personal and may not be sold, transferred, shared commercially or used to provide access to multiple unrelated users. We may apply reasonable device, session or access limits to protect the Services and content.

5. The Services and content catalogue

Valeniar Originals provides access to romance audiobooks, audio stories, collections, recommendations and related features. Some content or features may be available without payment, while others require an active subscription.

The catalogue is dynamic. We may add, update, replace, re-edit, re-record, reorganise or remove titles, chapters, cover artwork, narration, collections and features. Availability may differ by country, platform, device, language or subscription plan.

We do not guarantee that any individual title or feature will remain available permanently. Where a material change affects a paid consumer service, we will act in accordance with applicable law and any mandatory consumer rights.

Content may be produced using human, digital and technology-assisted production methods. All rights in the final Services and content remain governed by these Terms and applicable intellectual-property law.

6. Subscriptions

Valeniar Originals may offer monthly and yearly subscriptions. Available plans, prices, billing intervals, taxes, features and any trial or promotional terms are shown before purchase.

Subscriptions provide access only for the applicable subscription period and remain subject to these Terms.

Where supported by the relevant platform and account system, subscription access may be restored or synchronised across compatible devices signed in to the same account. Availability may depend on the original purchase channel and platform rules.

6.1 Automatic renewal

Unless stated otherwise at checkout, subscriptions automatically renew for the same billing interval until cancelled.

By purchasing an automatically renewing subscription, you authorise the relevant payment provider to charge the then-current subscription price, plus applicable taxes, at the beginning of each renewal period.

Renewal timing may vary slightly because of app-store rules, weekends, payment processing or differences in calendar months.

6.2 Prices and price changes

Prices may vary by country, currency, platform, tax treatment, promotional offer and purchase channel. Prices shown through Apple, Google or another app store may differ from website prices.

We may change subscription prices. Any price change will apply only as permitted by applicable law and the rules of the relevant purchase channel. Where required, advance notice or renewed consent will be provided.

6.3 Trials and promotional offers

We may offer free trials, discounted periods, introductory prices or promotional access. Eligibility, duration, renewal price and other conditions will be stated when the offer is presented.

Unless cancelled before the stated deadline, a trial or promotional subscription may convert automatically into a paid subscription. We may limit offers to new or eligible users and may withdraw or modify an offer before acceptance.

7. Purchases and payment channels

Subscriptions may be purchased through the Valeniar Originals website, Apple App Store, Google Play or another authorised channel displayed at checkout.

Website payments may be processed by Stripe. In-app purchases may be processed by Apple or Google. RevenueCat is used to verify purchases, manage subscription status, display paywalls and provide access entitlements.

You must use a valid payment method that you are authorised to use. You are responsible for charges, taxes and fees associated with your purchase, except where applicable law provides otherwise.

The payment provider’s terms, billing rules and privacy practices also apply to transactions processed by that provider.

8. Cancellation, access after cancellation and failed payments

You may cancel an automatically renewing subscription at any time through the channel where it was purchased.

• Website purchase: manage or cancel the subscription through the subscription-management options available in your account. If those options are temporarily unavailable, contact support@valeniaroriginals.com.

• Apple App Store purchase: manage or cancel the subscription through your Apple account.

• Google Play purchase: manage or cancel the subscription through your Google Play account.

Cancellation normally takes effect at the end of the current paid billing period. Unless applicable law or the purchase channel provides otherwise, you may continue using the paid features until that period ends and no further renewal charge will be made.

Deleting the app or deleting your Valeniar Originals account does not automatically cancel a subscription. You must separately cancel the subscription through the original purchase channel.

If a payment fails, expires, is reversed or is otherwise not completed, we or the relevant payment provider may retry the charge, restrict paid access, suspend the subscription or request an updated payment method.

9. Refunds and consumer withdrawal rights

Refund rights depend on applicable law and the channel through which the subscription was purchased.

9.1 App-store purchases

Refund requests for purchases made through the Apple App Store or Google Play are generally handled by Apple or Google under their own rules. Valeniar Originals does not control whether an app-store refund is approved.

9.2 Website purchases

For website purchases, refund and withdrawal rights are governed by applicable consumer law and the terms shown at checkout.

Consumers in the European Economic Area generally have 14 days to withdraw from a distance contract, subject to applicable exceptions.

Where digital content not supplied on a tangible medium is made available immediately, the right of withdrawal may be lost once supply begins if the consumer has expressly consented to immediate supply and acknowledged that the right of withdrawal will be lost.

Where a digital service begins during the withdrawal period at the consumer’s express request, the consumer may be required to pay a proportionate amount for the service provided before withdrawal, as permitted by applicable law.

The checkout process will display any required consent and acknowledgement before immediate access begins.

Nothing in these Terms limits mandatory rights relating to defective, unavailable or non-conforming digital content or services.

10. Licence to use the Services

Subject to your compliance with these Terms and payment of any applicable subscription fee, Optivex OÜ grants you a limited, personal, non-exclusive, non-transferable, revocable licence to access and listen to the Services and content for your own private, non-commercial use during the applicable access period.

This licence does not transfer ownership of any content, software, brand, recording or intellectual-property right.

Offline downloads, where offered, are licensed temporary copies for use through authorised Valeniar Originals software. They may expire or become unavailable when a subscription ends, a title is removed or technical access rights change.

11. Intellectual property and trademarks

The Services and their content, including audio recordings, narration, scripts, stories, text, designs, graphics, cover art, music, software, databases, logos, collections and selection or arrangement of content, are owned by or licensed to Optivex OÜ and are protected by copyright, trademark and other intellectual-property laws.

Valeniar® is a registered trademark of Optivex OÜ in Estonia. Valeniar Originals and associated names, logos and visual elements may not be used without prior written permission except where permitted by law.

12. Prohibited conduct

You must not, and must not assist another person to:

• copy, record, reproduce, download, distribute, publish, broadcast, transmit, sell, rent, sublicense or publicly perform content except through features expressly provided by the Services;

• share account access commercially or provide unauthorised access to subscription content;

• remove, bypass, disable or circumvent digital-rights management, access controls, paywalls, geographic restrictions or security measures;

• extract, scrape, crawl, index, data-mine or systematically collect content or data using automated tools without written permission;

• use content, narration, audio, metadata or other materials to train, fine-tune, evaluate or build artificial-intelligence or machine-learning systems without prior written permission;

• reverse engineer, decompile, disassemble, modify or create derivative works from the apps or software except where applicable law expressly permits it;

• impersonate another person, misrepresent affiliation or submit fraudulent payment, account or identity information;

• interfere with the security, availability, integrity or normal operation of the Services;

• upload or transmit malware, harmful code or material that infringes another person’s rights;

• use the Services for unlawful, abusive, harassing, exploitative or commercial purposes not authorised by these Terms;

• attempt to gain unauthorised access to accounts, systems, private interfaces or provider infrastructure.

13. User communications, reviews and feedback

If the Services allow reviews, comments, support messages or other submissions, you remain responsible for what you submit.

You must not submit unlawful, defamatory, threatening, discriminatory, infringing, misleading or malicious material.

You grant Optivex OÜ a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt and display feedback, suggestions and non-confidential reviews for operating, improving and promoting the Services. This does not transfer ownership of your personal data, which remains governed by our Privacy Policy.

We may moderate or remove submissions where reasonably necessary to enforce these Terms, protect users or comply with law.

14. Third-party services and links

The Services may rely on or link to third-party services, including Apple, Google, Stripe, RevenueCat, Audiorista, operated by Pubfront ApS, Firebase, Squarespace, social-media platforms and embedded-content providers.

Third-party services are governed by their own terms and privacy notices. We are not responsible for third-party services that we do not control, but this does not exclude any responsibility that cannot lawfully be excluded.

15. App-store terms

If you download the app from the Apple App Store or Google Play, you must also comply with the applicable store terms.

These Terms are between you and Optivex OÜ, not Apple or Google. To the extent required by the relevant app-store rules:

• Optivex OÜ, not the app-store provider, is responsible for the app and its content;

• the app-store provider has no obligation to provide maintenance or support for the app;

• claims relating to the app, consumer protection, legal compliance or intellectual property are handled by Optivex OÜ to the extent required by law;

• Apple and its subsidiaries may be third-party beneficiaries of the provisions relating to your licence to use the iOS app;

• you must comply with applicable third-party agreement terms when using the app.

16. Service availability, maintenance and changes

We aim to provide reliable access, but the Services may occasionally be unavailable because of maintenance, updates, provider outages, network conditions, security incidents, legal restrictions or events beyond our reasonable control.

We may update the apps, website and technical requirements. You may need to install updates or use a supported device, browser or operating system.

We may discontinue a feature or part of the Services. Where required by consumer law, we will provide appropriate notice and remedies for material changes.

17. Suspension and termination

We may suspend, restrict or terminate access if you materially breach these Terms, fail to pay required charges, misuse the Services, create security or legal risk, infringe intellectual property, engage in fraud or use the Services in a way that may harm users, providers or Optivex OÜ.

Where reasonable and legally permitted, we may give notice and an opportunity to remedy the issue before termination. Immediate action may be taken where necessary for security, fraud prevention, legal compliance or protection of the Services.

You may stop using the Services at any time. You may request account deletion through the in-app deletion feature, through valeniaroriginals.com/delete-account, or by emailing support@valeniaroriginals.com.

Termination does not affect payment obligations, accrued rights or provisions that by their nature should survive, including intellectual property, liability, dispute and general legal provisions.

18. Privacy

Our handling of personal data is described in our Privacy Policy. Website cookies and similar technologies are described in our Cookie Policy.

The Services may also display privacy notices, permissions or consent requests required for particular features, platforms or jurisdictions.

19. Consumer guarantees and disclaimers

Nothing in these Terms excludes, restricts or modifies any guarantee, remedy or right that cannot lawfully be excluded under applicable consumer law.

Subject to those mandatory rights, the Services are provided on an “as available” basis. We do not guarantee uninterrupted or error-free access, that every title will remain available, or that the Services will meet every personal preference.

Valeniar Originals provides entertainment content only. The Services are not medical, psychological, therapeutic, legal, financial or professional advice.

20. Limitation of liability

Nothing in this section limits liability or remedies that cannot lawfully be limited under applicable consumer law. For users acting in the course of business, and to the maximum extent permitted by law, Optivex OÜ is not liable for indirect, incidental, special, consequential or punitive losses, loss of profits, loss of data, loss of opportunity or reputational harm arising from use of or inability to use the Services.

For users acting in the course of business, and to the maximum extent permitted by law, Optivex OÜ’s aggregate liability arising out of or relating to the Services will not exceed the greater of:

• the total subscription fees you paid to Optivex OÜ for the Services during the 12 months preceding the event giving rise to the claim; or

• EUR 100.

These limitations do not apply to liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, fraud, wilful misconduct, or mandatory consumer remedies.

21. Indemnity for business or unlawful use

If you use the Services on behalf of a business, for commercial purposes or in breach of these Terms, you agree, to the extent permitted by law, to indemnify Optivex OÜ against third-party claims, losses and reasonable costs arising from your unlawful use, infringement of rights or material breach of these Terms.

This section does not apply to consumers to the extent prohibited by mandatory consumer law.

22. Governing law and disputes

These Terms are governed by the laws of Estonia, without prejudice to mandatory consumer-protection rights that apply in the country where you habitually reside.

Before starting formal proceedings, please contact support@valeniaroriginals.com so that we can try to resolve the issue. We will respond to written consumer complaints within 15 days where required by Estonian law.

Nothing in these Terms requires an EEA or UK consumer to waive mandatory rights concerning applicable law, jurisdiction or consumer remedies.

If a dispute cannot be resolved directly, a consumer resident in Estonia may submit an eligible dispute to the Estonian Consumer Disputes Committee. Consumers in other countries may contact another competent alternative dispute-resolution body or bring claims before the courts having jurisdiction under applicable law.

23. Changes to these Terms

We may update these Terms to reflect changes in the Services, providers, prices, law, security requirements or business operations.

The updated Terms will be posted with a revised “Last updated” date. Where changes materially affect your rights or an ongoing paid subscription, we will provide additional notice where required by law.

Changes do not retroactively remove rights that have already accrued. If you do not agree to updated Terms, you may stop using the Services and cancel your subscription before the changes take effect, subject to applicable law.

24. General provisions

Entire agreement

These Terms, together with the Privacy Policy, Cookie Policy and any transaction-specific terms shown at purchase, form the agreement concerning your use of the Services.

No waiver

If we do not enforce a provision immediately, that does not waive our right to enforce it later.

Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in effect. The invalid provision will be interpreted or limited to the minimum extent necessary.

Assignment

You may not transfer your account or rights under these Terms without our written consent. Optivex OÜ may transfer these Terms as part of a merger, reorganisation, financing, sale of business or similar transaction, subject to applicable law.

Electronic communications

You agree that legally permitted notices may be provided electronically, including by email, in-app message or publication through the Services.

Language

These Terms may be translated. If there is a conflict between translations, the English version governs to the extent permitted by law.

Headings

Section headings are for convenience only and do not affect interpretation.